Welcome to basketluno. This website, located at www.basketluno.com, is dedicated to providing premium double-layer draining baskets and related household utility items to our customers across Europe.
By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. These terms constitute a legally binding agreement between you and basketluno, and are structured to comply with the laws of [XXX] and the consumer protection regulations of the European Union.
- Scope of Operations and Ordering
The brand basketluno is an official commercial brand operating under the domain www.basketluno.com.
By placing an order through our digital storefront, you confirm that you are purchasing our utility items for private, domestic use.
We reserve the right to decline or restrict orders that appear, in our reasonable assessment, to be placed for unauthorised commercial redistribution.
- Shipping, Delivery and Tracking
We are committed to delivering our merchandise to our European clientele utilizing structured postal networks.
Fulfillment & Partners: We partner with premier priority shipping services, including DHL, FedEx, and UPS (Priority), to manage the transport of our items.
Delivery Timelines: Our standard shipping duration to European destinations is 6 to 10 working days from the date of dispatch.
Automated Tracking System: To ensure transparency throughout the delivery cycle, our system will automatically transmit status updates to the email address you provided during checkout (draining@basketluno.com or your personal email) at key transit intervals:
Upon formal dispatch of the order from our facility.
When the parcel arrives at the primary regional distribution depot.
When the package is out for final local delivery by the courier.
Delivery Delays and Investigations: In the event that a delivery exceeds our standard delivery window, please notify us immediately via draining@basketluno.com. We will promptly initiate a formal investigation with the respective carrier. Based on the findings of this investigation, we will arrange for either a complete refund of your purchase amount or a complimentary replacement dispatch.
- Passing of Risk and Ownership
In strict accordance with the European Consumer Rights Directive:
The risk of damage to, or loss of, the ordered items does not transfer to you when the goods are handed over to the postal carrier.
The risk of loss and physical ownership of the items shall only transfer to you (the consumer) at the moment you, or a third party designated by you (other than the carrier), take physical possession of the delivered merchandise.
- Statutory Right of Withdrawal (14-Day Return Window)
As a consumer residing within the European Union, you possess a statutory Right of Withdrawal:
You have the right to cancel your purchase and return the ordered merchandise within fourteen (14) days from the day on which you (or your designated third party) physically receive the goods, without providing any justification.
To exercise this right, you must inform us of your decision by sending an unequivocal electronic statement to our primary customer service address: draining@basketluno.com.
Upon receiving your request, we will provide you with structured instructions to complete your return. Items must be returned in their original condition and packaging.
- Defective, Damaged, or Incomplete Items
We strive to ensure that all household items arrive in expected condition. If your double-layer draining basket arrives damaged, structurally compromised, or defective:
Please contact us via email at draining@basketluno.com within fourteen (14) days of receiving your package.
No Return Required for Damage: To simplify the resolution process, you are not required to physically post the damaged item back to our facilities.
Proof of Damage: Simply provide clear photographic evidence of the defect or damage in your email.
Upon verification of the photographic evidence, we will immediately process a full refund to your original transaction method or initiate a priority replacement shipment at no additional cost to you.
- Limitation of Liability
basketluno shall be held liable for standard statutory duties under applicable local consumer laws.
We do not exclude or limit our liability to you where it would be unlawful to do so under the consumer laws of [XXX] or the European Union.
We are not liable for business losses. Our items are supplied solely for private and domestic use. If you use our items for any commercial, business, or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- Contact and Administration
For all enquiries, clarifications regarding these Terms, or support requests, please contact our administrative team:
Brand Name: basketluno
Website: www.basketluno.com
Support Email: draining@basketluno.com
Corporate Address: XXX